Need help?
We’ve put together answers to some of the most frequently asked questions — they might help you too!
If you don’t find what you’re looking for, feel free to contact our team, and we’ll get back to you as quickly as possible.
Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Shipping
Where do you ship from?
We are glad to bring our customers great value and service. That’s why we ship from our warehouses in the United States, Australia, Europe, and Asia, depending on the quickest route and stock available.
How long does the handling process take?
Our handling time takes 1 business day. Then the orders are handed over to our shipping partners: USPS, UPS, DHL, FedEx, Australia Post, Canada Post, or New Zealand Post, depending on your location and the fastest available service.
Is the shipping free?
It’s absolutely free on all orders over $80. Fill your cart and enjoy the perks of free worldwide shipping.Unfortunately, the following regions do not qualify for free shipping regardless of order value:
- Alaska
- Armed Forces Americas
- Armed Forces Europe
- Armed Forces Pacific
- Hawaii
What is the delivery time?
After you place an order, delivery may take 7–20 business days, depending on your location.
Once your order has passed all necessary checks and is marked as shipped, you will receive an email with your tracking number.
If you need more information about your package, feel free to contact our customer service team at mailto:montessorilernwelt@proton.me.
How do I track my order?
We will email you the corresponding delivery information as soon as we send the package. You can track your parcel by clicking on the "View your order" link.
Why is my order being shipped in different packages?
If you place an order containing multiple products, each may be shipped from a different international warehouse, depending on availability and the quickest delivery time. If a toy is popular and on backorder, we might send packages separately and at different times to deliver the ones available as soon as possible.
Payments
Are my payments secure?
Yes, your payments are 100% safe and secure.
We receive credit card payments via the most trusted payment gateways. Your personal information is always confidential and never stored or kept. We have also integrated secure PayPal payments to allow you to make purchases using your PayPal account.
Do I have to pay tax for your toys?
The price displayed on our website is the final price — no hidden charges or extra costs.
What currency are your prices listed in?
We are a US-based company, and all our prices are listed in USD.
How do I apply a discount code?
Simply copy and paste the code, or type it manually into the 'Gift card or discount code' box at checkout. Then click 'Apply' to activate it.
I wish to buy your toys as a gift, but I don’t want the invoice to be included in the package.
There is nothing to worry about - we don’t send invoices in physical form with the packages. You will receive all the billing information in your email.
Return
Can I cancel my order after I've made a purchase?
If you request a cancellation before your order ships, we’ll process a full refund. If your order has already been shipped, you’ll need to follow our return process instead.
What if I need to return the product?
No problem at all! Just reach out to us, and we’ll be happy to walk you through the next steps.
Payments
How do I subscribe?
Click the link, then enter your child’s birthday and your email address. Rest assured, your information will be securely protected.
What does your subscription involve?
You'll receive age-relevant newsletters, educational content, and personalized birthday discounts—making gift-giving easier and more affordable. We’ll also keep you updated on upcoming holiday sales. And don’t worry—we never send ads or spam.
Is your subscription free?
It's 100% free!