Shipping policy

📦 Order Processing Time

All orders are processed within 1–2 business days. Orders placed after 14:00 PM China Time will be processed on the next business day. Our business days are Monday to Friday. No orders are processed or shipped on weekends or Chinese public holidays.

During high-volume periods, processing and shipping may take longer. We appreciate your patience. If your order is significantly delayed, we will notify you via email. For assistance, please contact us at montessorilernwelt@proton.me.

🚚 The list of shipping countries is as follows:

United States, Germany, Austria, Switzerland, France, Belgium, Netherlands, Poland, Italy, Spain, Sweden, Denmark, Finland, Ireland, Norway, United Kingdom, Australia and Canada. Orders typically arrive within 7–12 business days. Business days are Monday through Friday.

Please note: During peak periods (e.g., Christmas), delivery times may be longer. We recommend placing your order early to avoid delays.

We do not ship to: Hawaii, Alaska, Puerto Rico, Armed Forces (America, Europe, Pacific), American Samoa, Guam, Northern Mariana Islands, or the U.S. Virgin Islands.

📦 Shipping Policy

  • Free Shipping: 

    We adhere to the customer-first principle and provide complimentary delivery service.

  • Priority & Theft Protection: Stolen from your porch? We replace it for free.

  • Expedited Processing: From the moment your package leaves our warehouse, it is flagged as "VIP." It receives priority loading, customs clearance, and delivery, bypassing the standard queue.

    Enhanced Packaging: Your item receives special reinforced packaging to minimize the risks of bumps and shocks during transit, ensuring it arrives in perfect condition.

    Dedicated Support Channel: Get direct access to our specialized support team for any inquiries. Benefit from faster response times and prioritized assistance for efficient issue resolution.

Shipping rates are shown at checkout based on your selected method. Please provide a valid email address to receive tracking updates and delivery confirmations.

Can I Change My Shipping Address?

Yes, you can change your delivery address before your order has been shipped. Please contact us as soon as possible:

Where Is My Order?

If your order hasn’t arrived within the expected delivery timeframe, please email us at montessorilernwelt@proton.me. with your:

  • Order number
  • Full name
  • Confirmation email

We’ll assist you right away.

How Do I Track My Order?

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • A tracking number

  • A tracking link from the shipping provider

You can use this information to track your parcel online at any time.

📞 Contact Us

For order questions or support, visit montessorilernwelt.com or email montessorilernwelt@proton.me. Please include your full name, email, phone number, and order number.

📦 Note for Wholesale Customers

This shipping & return policy applies only to direct-to-consumer orders placed on montessorilernwelt.com.

If you are a wholesale partner, please refer to your wholesale agreement or contact us at montessorilernwelt@proton.me for specific terms and support.